This website is operated by ScooterMate. Throughout the site, the terms “we”, “us” and “our” refer to ScooterMate. ScooterMate offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
1 – Online Store Terms
1.1 By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this site.
1.2 You may not use our products for any illegal or unauthorised purpose nor violate any laws in your jurisdiction (including, but not limited to, copyright laws).
Disclaimer:
Electric scooters are not to be used on footpaths, cycle lanes, or roads. It is the complete responsibility of the customer to ensure that the e-scooter is operated under all country and local laws. The customer assumes all liability and risk associated with the use of electric scooter products and holds ScooterMate and its owners free from any liability caused by their use.
For your safety, certified helmets and protective gear must be worn at all times when operating an e-scooter or e-bike.
2 – How We Use Your Data
2.1 We collect and store personal information you provide when making a purchase, creating an account, contacting us, or signing up for marketing updates.
2.2 This data may include your name, contact details, delivery address, payment information, and communication history.
2.3 We use your data for the following purposes:
To process and fulfil your orders.
To communicate with you about your order, services, or promotions.
To improve our website, services, and customer experience.
To meet legal, regulatory, and tax obligations.
2.4 We will not sell your personal information to third parties. However, we may share your data with trusted service providers (e.g., payment processors, delivery companies) who help us operate our business.
2.5 For full details of how we handle your data, please refer to our Privacy Policy [Insert Link].
3 – General Conditions
3.1 We reserve the right to refuse service to anyone for any reason at any time.
3.2 You understand that your content (not including credit card information) may be transferred unencrypted across networks and adapted to technical requirements. Credit card information is always encrypted during transfer.
3.3 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
4 – Accuracy of Information
4.1 We are not responsible if information on our site is inaccurate, incomplete, or outdated. The material is provided for general information and should not be relied upon as the sole basis for decision-making.
4.2 We reserve the right to modify site content at any time without obligation to update it.
5 – Products and Services
5.1 Certain products may be available exclusively online and may have limited quantities.
5.2 We have made every effort to display product colours and images accurately, but cannot guarantee your device’s display will be accurate.
5.3 We reserve the right to limit sales to any person, geographic region, or jurisdiction and to discontinue any product at any time.
5.4 Products may be delivered partially assembled; final assembly should be completed by a qualified technician before use.
6 – Returns and Refunds
Our Returns & Refund Policy is available here:
https://scootermate.co.uk/pages/return-refund-policy
7 – Warranty
Our Warranty Policy is available here:
https://scootermate.co.uk/pages/warranty-and-ts-c-s-of-physical-store
8 – Limitation of Liability
To the fullest extent permitted by law, ScooterMate shall not be liable for any injury, loss, damage, or claim arising from the use or misuse of our products or services. You agree to indemnify and hold ScooterMate harmless against any claims related to your use of products in violation of these Terms or applicable laws.
9 – Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By purchasing from ScooterMate, you confirm that you have read, understood, and agreed to these Terms & Conditions.
