Warranty Policy

 

ScooterMate Warranty Policy

Product Warranty
Every ScooterMate product is backed by a limited warranty of up to 12 months, depending on the part. If your product experiences a manufacturing issue within the warranty period, we’ll help resolve it with either repairs or replacement parts.

In cases where a return to our workshop is needed, customers are expected to either deliver the product themselves or cover the shipping costs. Items must be properly packaged for the courier — we suggest holding onto the original box, as improperly packed items may be refused or damaged in transit. Unfortunately, we can’t be held responsible for any damage caused during shipping.

Our warranty covers manufacturing defects only and does not apply to general wear and tear or damage caused by improper use.

Warranty Coverage Details
Here’s what’s included under warranty and for how long:

Motor – Covered for 12 months

Main wiring/cable system – 12 months

Battery – 6 months (for charging or performance issues)

Controller – 6 months

Throttle – 6 months (unless externally damaged)

This warranty covers the cost of replacement parts and labour for eligible issues under normal use.

Making a Warranty Claim
If you need support under warranty, please contact our customer service team at info@scootermate.uk. Provide a detailed description of the issue along with photos or video evidence, and we’ll assist you with the next steps.

Inspecting Your Delivery
As soon as your item arrives, please check it for any issues. If your scooter or bike is visibly damaged, incomplete, or incorrect, you must let us know within 48 hours of delivery. Claims made after the product has been used may not be accepted for cosmetic or physical faults.

Exclusions from Warranty
Certain scenarios and types of damage are not covered under our warranty, including:

Modifications or upgrades using third-party parts

Damage caused by crashes, misuse, or vandalism

Use of the product for racing or commercial rentals

Water or weather-related damage

Changes made to internal settings without approval

Natural disasters or acts of God

Wear and tear from regular use

Continued use after damage occurs

Examples of Non-Covered Wear & Tear
Some components naturally degrade over time. These include, but aren’t limited to:

Tyres, brake pads, cables, tubes, grips, chains, gears, bearings, and other moving parts. These items are expected to require maintenance and replacement through normal usage and are not covered under warranty.

What Can Void Your Warranty?
Your warranty will no longer apply if:

The product is serviced or disassembled by anyone not authorised by us

Damage results from stunts, reckless riding, or accidents

You use non-original spare parts or accessories

The product is used on unsuitable terrain

You rent, lease, or transfer ownership of the scooter or bike

You fail to follow proper maintenance as described in the user manual

All warranty decisions are at ScooterMate’s sole discretion, and we reserve the right to decline service for products that do not meet the warranty conditions.

Our Commitment to Quality
If your e-scooter or e-bike develops a qualifying issue within the warranty period, we’ll provide the necessary support to get you back on the road — whether that’s a replacement part, repair, or inspection. You can count on ScooterMate’s after-sales service to help keep your ride in top shape.

 

This website is operated by ScooterMate. Throughout the site, the terms “we”, “us” and “our” refer to ScooterMate. ScooterMate offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. 1 – Online Store Terms 1.1 By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this site. 1.2 You may not use our products for any illegal or unauthorised purpose nor violate any laws in your jurisdiction (including, but not limited to, copyright laws). Disclaimer: Electric scooters are not to be used on footpaths, cycle lanes, or roads. It is the complete responsibility of the customer to ensure that the e-scooter is operated under all country and local laws. The customer assumes all liability and risk associated with the use of electric scooter products and holds ScooterMate and its owners free from any liability caused by their use. For your safety, certified helmets and protective gear must be worn at all times when operating an e-scooter or e-bike. 2 – How We Use Your Data 2.1 We collect and store personal information you provide when making a purchase, creating an account, contacting us, or signing up for marketing updates. 2.2 This data may include your name, contact details, delivery address, payment information, and communication history. 2.3 We use your data for the following purposes: To process and fulfil your orders. To communicate with you about your order, services, or promotions. To improve our website, services, and customer experience. To meet legal, regulatory, and tax obligations. 2.4 We will not sell your personal information to third parties. However, we may share your data with trusted service providers (e.g., payment processors, delivery companies) who help us operate our business. 2.5 For full details of how we handle your data, please refer to our Privacy Policy [Insert Link]. 3 – General Conditions 3.1 We reserve the right to refuse service to anyone for any reason at any time. 3.2 You understand that your content (not including credit card information) may be transferred unencrypted across networks and adapted to technical requirements. Credit card information is always encrypted during transfer. 3.3 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us. 4 – Accuracy of Information 4.1 We are not responsible if information on our site is inaccurate, incomplete, or outdated. The material is provided for general information and should not be relied upon as the sole basis for decision-making. 4.2 We reserve the right to modify site content at any time without obligation to update it. 5 – Products and Services 5.1 Certain products may be available exclusively online and may have limited quantities. 5.2 We have made every effort to display product colours and images accurately, but cannot guarantee your device’s display will be accurate. 5.3 We reserve the right to limit sales to any person, geographic region, or jurisdiction and to discontinue any product at any time. 5.4 Products may be delivered partially assembled; final assembly should be completed by a qualified technician before use. 6 – Returns and Refunds Our Returns & Refund Policy is available here: https://scootermate.co.uk/pages/return-refund-policy 7 – Warranty Our Warranty Policy is available here: https://scootermate.co.uk/pages/warranty-and-ts-c-s-of-physical-store 8 – Limitation of Liability To the fullest extent permitted by law, ScooterMate shall not be liable for any injury, loss, damage, or claim arising from the use or misuse of our products or services. You agree to indemnify and hold ScooterMate harmless against any claims related to your use of products in violation of these Terms or applicable laws. 9 – Governing Law These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. By purchasing from ScooterMate, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Button label